SHIPPING INFORMATION
Shenzhen Dianyu Network Technology Co., Ltd. ("we", "us", or "our") operates the website myaiwow.com (the "Site"). This Shipping Policy explains our shipping and delivery practices for orders placed through our Site. 1. Processing Time Orders are typically processed within 1 to 3 business days after we receive your order confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please note that processing times may be extended during peak seasons or promotional events. We will notify you if there is a significant delay. 2. Shipping Time Estimated shipping times vary by destination: - United States: 5 to 12 business days - United Kingdom: 5 to 10 business days - Europe: 6 to 12 business days - Canada: 7 to 14 business days - Australia: 7 to 14 business days - Asia: 5 to 10 business days - Other countries: 10 to 20 business days Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary due to customs clearance, weather conditions, or carrier delays. We are not responsible for delays caused by the shipping carrier or customs. 3. Shipping Costs Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination country. The exact shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time. Any free shipping offer will be clearly stated on our Site. 4. Shipping Carriers We work with a variety of reputable shipping carriers to deliver your orders, including but not limited to: - USPS / China Post - FedEx - DHL - YunExpress - 4PX The carrier used for your order may vary depending on the destination and shipping method selected. You will be able to track your order using the tracking number provided in your shipping confirmation email. For convenient one-stop tracking across multiple carriers, we recommend using Track718: https://www.track718.com/en 5. Order Tracking Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order on our Site: /pages/track-your-order Please allow 24 to 48 hours for the tracking information to update after you receive your shipping confirmation email. 6. Customs, Duties, and Taxes International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are not included in our shipping fees and are the sole responsibility of the buyer. We are not responsible for any delays caused by customs clearance procedures. Please check with your local customs office for more information on potential import duties and taxes before placing your order. 7. Shipping Address Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for orders that are delayed or lost due to an incorrect or incomplete shipping address. If you need to change your shipping address after placing an order, please contact us immediately at support@myaiwow.com. We will do our best to accommodate the change if your order has not yet been shipped. 8. Lost or Damaged Packages If your package is lost or damaged during transit, please contact us at support@myaiwow.com as soon as possible. We will work with the shipping carrier to resolve the issue. For damaged packages, please keep the original packaging and take photos of the damaged items, as this will help us with our claim process. 9. Failed Delivery If a delivery attempt fails due to an incorrect address, the recipient not being available, or the package not being collected from the local post office, the package may be returned to us. In such cases, we will contact you to arrange reshipping. Additional shipping fees may apply. 10. Contact Us If you have any questions about our Shipping Policy, please contact us: - Email: support@myaiwow.com - Phone: +86 18688831887 - Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8) — The myaiwow Team