FAQS

Frequently Asked Questions

Welcome to the myaiwow FAQ page! Here you will find answers to the most common questions about our building block sets, ordering, shipping, and more.

If you cannot find the answer you are looking for, please contact us at support@myaiwow.com.

1. Orders and Payments

Q: How do I place an order?
A: Simply browse our collection, select the building set you like, choose your preferred options, and click "Add to Cart." When you are ready, proceed to checkout, enter your shipping details, select a payment method, and confirm your order.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods displayed at checkout. All payments are processed securely.

Q: Can I cancel or change my order?
A: You may cancel or change your order within 24 hours of purchase if it has not yet been shipped. Please contact us at support@myaiwow.com with your order number and request. After 24 hours or if the order has already been shipped, cancellations may not be possible. Please refer to our Return & Refund Policy for more details.

Q: How do I use a discount code?
A: Enter your discount code in the "Gift card or discount code" field at checkout and click "Apply." The discount will be reflected in your order total.

Q: Why is my order taking longer to process than expected?
A: Some of our products may require additional production time if they are not in stock at the time of your order. We strive to keep popular items in stock, but certain sets may be made to order or produced in limited batches. If your order is affected, we will contact you with an estimated production timeline. The actual processing time will depend on the specific product and our current production schedule. You can always reach out to us at support@myaiwow.com for a status update.

2. Shipping and Delivery

Q: How long will it take to receive my order?
A: Processing takes 1 to 3 business days for in-stock items. Please note that some products may require additional production time as mentioned above. Shipping times vary by destination:
- United States: 5 to 12 business days
- United Kingdom: 5 to 10 business days
- Europe: 6 to 12 business days
- Canada: 7 to 14 business days
- Australia: 7 to 14 business days
- Other countries: 10 to 20 business days

Please note these are estimated times and not guaranteed.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on the weight of your order and the destination country. We may offer free shipping promotions from time to time.

Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the link in the email or visit our Track Your Order page: /pages/track-your-order. We also recommend using Track718 for one-stop tracking across multiple carriers: https://www.track718.com/en

Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide, including the United States, United Kingdom, Europe, Canada, Australia, and Asia. If your country is not listed at checkout, please contact us to inquire about availability.

Q: Will I have to pay customs fees or import duties?
A: International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in our shipping fees. Please check with your local customs office for more information.

3. Products and Quality

Q: What are your building sets made of?
A: Our building blocks are made of high-quality, non-toxic ABS plastic. They are durable, have a snug fit, and are designed to last through many builds and rebuilds.

Q: Are the bricks compatible with other major brands?
A: Yes, our building blocks are designed to be compatible with most major building block brands on the market. You can mix and match them with your existing collection.

Q: Do your sets include instructions?
A: Yes, every set comes with a detailed, step-by-step instruction manual to guide you through the building process. Some sets may also offer digital instructions — please check the product description for details.

Q: What should I do if my set is missing pieces or has damaged parts?
A: We are sorry to hear that! Please contact us at support@myaiwow.com with your order number and photos of the missing or damaged parts. We will arrange a replacement for you as soon as possible.

Q: Are your products safe for children?
A: Our building sets are designed for ages 8 and up. Some sets contain small parts and may pose a choking hazard for children under 3 years. Adult supervision is recommended for children under 8 years.

4. Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 calendar days of delivery. Returned items must be unopened, unused, and in their original sealed packaging with all internal bags unopened. Please see our Return & Refund Policy for full details: /pages/return-refund-policy

Q: How do I start a return?
A: To start a return, please email us at support@myaiwow.com with your order number and the reason for return. We will provide you with a Return Authorisation and the correct return address.

Q: Who pays for return shipping?
A: Return and exchange shipping costs are the responsibility of the customer. We do not reimburse return shipping fees.

Q: When will I receive my refund?
A: Once we receive and inspect your return, we will process your refund within one week. Refunds typically appear in your account within 5 to 15 business days, depending on your payment provider.

5. Account and Support

Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to save your shipping addresses, view your order history, and track your orders more easily.

Q: How do I reset my password?
A: On the login page, click "Forgot your password?" and enter your email address. We will send you a link to reset your password.

Q: How can I contact customer support?
A: You can reach us at:
- Email: support@myaiwow.com
- Phone: +86 18688831887
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

We typically respond to inquiries within 24 to 48 hours.

Q: Do you offer bulk orders or wholesale pricing?
A: Yes, we welcome bulk orders and wholesale inquiries. Please contact us at support@myaiwow.com with your requirements, and we will be happy to provide you with a quote.

Still have questions? We are here to help! Reach out to us anytime at support@myaiwow.com.

— The myaiwow Team